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FCBUSAnet – Frequently Asked Questions

The Answers You Need to Get the Most from FCBUSAnet Business Internet Banking.

Whether you're brand new to FCBUSAnet Business Internet Banking, or have been banking online for years, you may have a question or two. We're here to provide the answers you need.

Getting Started

What is FCBUSAnet Business Internet Banking? How do I get started? What accounts can I access through FCBUSAnet Business Internet Banking? What other features are available?

Security & Browser Information

How is my security ensured with FCBUSAnet Business Internet Banking? How can I tell if I have a secure connection? What security tips should I follow?

Privacy

How is my information kept private? What steps can I take to protect my privacy?

Additional Help

If you have any additional questions or need help, please contact our Cash Management Services Department.

Getting Started

Security & Browser Information

Privacy


Getting Started


Where can I get more information on FCBUSAnet Business Internet Banking?

A: Click on the "Demo" link to take a tour of Online Banking for Businesses.

How can I sign-up for FCBUSAnet Business Internet Banking?

A: There are two ways to sign up:

  • Head to your nearest branch to pick up a document package, or
  • Go to FCBUSAawaii.com, click on the Enroll now link (located in the Online Banking box on the right of the screen) and follow the step-by-step instructions. You'll receive a document package and return envelope in the mail. Complete the documents, then return them in the provided envelope. Once we receive your original documents, we'll email your User ID and password within 3 business days. For security reasons, you'll receive this information in two separate packages.
  • If you are using an Employer Identification Number (EIN), click here.

How long can I use my password?

A: For security reasons, passwords must be reset every 90 days.

Can I reuse my old passwords?

A: No. Old passwords cannot be used for 2 years after they expire.

Can I add my personal account to my FCBUSAnet Business Internet Banking?

A: If you're a sole proprietor, yes. However, you won't be able to transfer money into or out of your personal account; those transactions must be performed at a branch.

How do I add an additional business accounts?

A: Once you're set up, adding an account is simple. Just send us an email through the FCBUSAnet system, and include the full account number.

How do I cancel my subscription to FCBUSAnet?

A: To cancel FCBUSAnet, send an e-mail through FCBUSAnet. Or, send a signed request letter to your nearest branch.

How much account history can I view on FCBUSAnet?

A: The maximum amount of history retained on FCBUSAnet Business Internet Banking is 45 days. You can retrieve information back to the date you were first set-up on Online Banking or the last statement date prior, whichever comes first.

What types of accounts can I see on FCBUSAnet?

A: At this time you are able to see all business accounts (business checking, analyzed business checking, business savings, and money market accounts).

Is it important to keep First Commercial Bank, N.A (USA) updated on my e-mail address changes?

A: Absolutely. E-mail is a critical way we keep you updated. If the system will be unavailable or if we have a status update for you, we will send an e-mail to the most recent e-mail address on file.

While trying to go back to a previous page, I was taken back to the log on screen. Why did this happen?

A: Sometimes, using your browser's back button will cause you to be logged out of Internet Banking for Businesses. For security reasons, some pages automatically expire so that you cannot return to them. By using the navigation toolbar found at the top of most pages, you should not encounter this problem.

What should I do if I receive the following message: "Server is busy or is not responding"?

A: Check the location box and make sure that the address was typed properly. If after three attempts you still do not connect, please contact the Cash Management Services Department.

I just signed up. Why can't I see all of my transactions?

A: Your information begins to build on the first day that you are enrolled. Information then drops off after 45 days.

Can I be notified about activity on my account or my account balance?

A: Yes, you can choose to receive a variety of account-related alerts, including alerts that tell you when your account is at a minimum or negative balance, and when a specific deposit or check has been processed. These alerts will be sent to an e-mail address that you specify.

After signing up for FCBUSAnet Business Internet Banking, go to Manage Account Related Alerts on the Alert page for a complete listing of the available alerts. Once you've selected your desired alert(s), specify the e-mail address(es) to which the alerts will be sent by going to Personal Preferences under Customer Support on the navigation menu.

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Security & Browser Information


How does security work on FCBUSAnet?

A: All of your transactions are encrypted using 128-bit Secure Sockets Layer technology.

How can I tell if I have a secured connection to FCBUSAnet?

A: The visual indicators of a secured connection vary from browser to browser. The following is a listing of all the major browsers and     their methods of indicating a secured connection.

Microsoft Internet Explorer 4.0 and higher - A small lock will appear in the bottom bar of the browser to indicate a secured connection. If you don't see a lock, you don't have a secured connection.

Microsoft Internet Explorer 3.0 - The same small lock will appear as in version 4.0, but it is positioned in the bottom right section of the browser.

What are some other security tips?

A:    Read and understand all agreements before signing or "clicking" your approval.

Passwords should be chosen carefully and should be a combination of numbers and upper and lower case letters. For security reasons you are required to change your password every 90 days.

Passwords and PINs should not be shared with anyone; they should not be written on or carried with your ATM or debit cards, nor filed/stored near the computer.

Personal information (such as your Social Security Number, deposit account number, password, or a PIN) should not be given to someone who contacts you as part of an uninvited solicitation.

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Privacy


How do I know the information that I'm providing is kept private?

Reliable websites like www.FCBUSAawaii.com have a privacy policy. Look for these policies and read them. Some sites require personal information as part of the registration process. Generally, do not provide information that you would normally not share with the institution. If you prefer to prohibit the site from sharing you personal information with others, look for an "Opt Out" policy.

To keep my banking information private, what recommendations do you have?

A: Use the latest version of Microsoft Internet Explorer and keep your operating system updated.

Keep your password confidential. Change it frequently (at least every 90 days) to ensure that no one else can guess it, and do not let anyone else use it.

Never walk away from your computer without exiting the system first. When you are finished with your banking, click the "Sign Off" button. Once you end your session, no further transactions can be processed until you sign onto the system again.

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